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Who is Quality Assurance?

Quality Assurance (QA) is a group of customer retention experts in the automotive industry. We provide multiple flexible solutions for auto dealerships to manage their customer retention and business intelligence needs.

We offer a superior CRM platform backed with equal support to ensure your success in customer retention, acquisition and measurable metrics with unrivaled cost effectiveness.

At Quality Assurance, we do not try to be "jack-of-all-trades and masters of none" - but rather, masters of automotive customer retention. This includes live CSI follow up phone calls to increase your scores with the manufacturer, a hassle-Free loyalty rewards program - as well as a comprehensive service maintenance reminder solution, and if you simply need a customized sales or service campaign complete with direct mail, email and phone reminders, we are your go-to company.

We also offer a diligent outbound BDC service appointments using live telephone solicitation.

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Our Solutions

Creative Approaches For Your Needs

Increase CSI Scores
CSI Telephone Follow-Up

Let your customers that you value their business, collect insights and dramatically improve retention.

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Service. Earn. Reward. Repeat.
Hassle-Free Loyalty Rewards
& Service Reminders

Supercharge your service traffic with data-driven maintenance reminders and other service arrangements. Solidify customer trust with recall reminders, and more!

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Sales Marketing
Maximize Your Sales Events

Bring more customers through the door during your special sales events. Increase customer loyalty with targeted, customized marketing.

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Outbound BDC
Live Calling

Make outbound appointment arrangement calls to increase your service traffic and customer retention scores.

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@Blast Marketing
Reach Newer Generations

Leverage your data for targeted mass email campaigns to reach digitally savvy generations of customers.

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Exemplary Performance

QA Loyalty Rewards Program

Average per RO
$ 200 per RO

The average repair order for dealerships is approximately $200 per RO.

QA Loyalty Average
$ 400 per RO

With our Loyalty Rewards, the average repair order per customer using their rewards is approximately $400 per RO.

Response Rates
% 40-70

Response Rates for QA Reward Program customers range on average 40-70%!

What our customers say...

Testimonials

Their product line is so comprehensive, that no matter what size or type of communication we want to offer our clients; they have it - and know how to present it. Any time I have an idea or question, they're only a personal phone call away. They offer a great product, with personal service, at an affordable price!

- Dick K., Fixed Operations Director - McCarthy's

I have been working with Quality Assurance since they started in business over 18 years ago, and have always been completly satisified with their products and services. Their staff is always helpful, and they continue to bring fresh ideas for marketing to our customers. The werbsite is easy to use for updating coupons, and managing your database for calls. I would highly recommend Quality Assurance for your business!

Brad J., Service Director - Luther Family Ford